Senior Manager, Inbound Product Management - Enterprise Search

About the Role: ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced search and conversational AI capabilities that enhance user experience and support the company's growth ambitions. This role involves guiding cross-functional teams, defining product strategy, and driving adoption of AI-powered search technologies. The manager will also lead a small team and integrate user insights to ensure customer-centric solutions.As part of our Digital Transformation group, we deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences. This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels.   This role is on our PlatformX, team within the Digital Transformation group. It is our newest team, is shaping the long-term future of our intelligent platform  This high-leverage, business-critical role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences. As the line between search and conversation blurs, you'll guide the development of our foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information.  What you get to do in this role:     Drive product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities that sets us up for success as we look to grow to $30B+ in revenue  Drive development and secure buy-in for a product direction that identifies, defines, and supports the overall product narrative and direction. Assume ownership of outcomes Facilitate cross-functional teams that comprise ML research, engineering, user experience research, and design partners to bring high-quality products to life  Drive crisp clarity within Engineering teams about outcomes, requirements, scope, and timelines Integrate user research, customer pilots, and market analysis into product requirements to enhance user and customer satisfaction  Translate complex problems into clear and compelling requirements  Forge partnerships with other product teams to drive adoption of search and gen-AI capabilities  Establish and refine metrics and framework for measuring the quality and value of search and gen-AI  Stay informed of Search's broad product strategy and priorities to ensure the platform team always anticipates and meets customer goals Lead a team of 2-4 Product Managers