Vacancy caducado!
This is
Pinky Mesias. I am a Recruiter with Eclaro. We are first tier suppliers of technical services to several Fortune 500 companies.I am currently working on a role that you might be interested in. Call me at Telecom EngineerSpringfield, MA 01199 or should live in the Northern CT area22-05730Duties & Responsibilities- Responsible for the enterprise integration, implementation, configuration and support of communications technologies (VOIP, Enterprise Fax, Teleconferencing, Telepresence, Mobility, Cloud, Fax)- bonus - knowledge in Broadsoft PBX
- Reports, tracks and if necessary escalates voice platform performance issues to resolution
- Provides support for voice/Telecom platform issues
- Responsible for following IT policies(change control) and procedures for strict access controls to customer, company and voice system information
- Handling all levels of telecom support to resolve all telecom issues in a timely manner
- Functioning as a subject expert for telecom hardware/software solutions- bonus:- audiocodes, xmedius, vocera, virtual appliances, SIP and VOIP trouble shooting
- Conducting software release and testing in line with established change control processes
- Monitoring telecom performance and making recommendations for improving efficiencies
- Establishing procedures for the backup of system components and disaster recovery testing
- Assists in the planning and development of the project scopes, procedures, budgets and overall project schedules
- Networking background- bonus
- Associate degree in Computer Science or related field of study/experience.
- Minimum five (5) years' experience with s,any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
- Experience with Interactive Voice Response (IVR) and Computer Telephony Integration (CTI), preferred, ACD call center experience. Experience with Gateway
- Cisco Certified Network Associate Voice or Cisco Certified Network Professional Voice certification, preferred
- Cisco Certified Network Associate, a plus
Vacancy caducado!