Help Desk Analyst I

Description We are offering a long-term contract employment opportunity for a Help Desk Analyst I in Somerville, Massachusetts. This role is within the IT industry and will be based in an office environment. As a Help Desk Analyst I, you will be part of a team providing tier 1 IT support, dealing with a variety of tasks from handling IT support tickets, managing laptop configurations, to maintaining an organized inventory.Responsibilities: Handle incoming IT support tickets and ensure timely resolution Assist with the installation and troubleshooting of software on laptops Manage configurations on laptops before they are shipped out Maintain an organized inventory of IT equipment including laptops, Mac & Windows devices, iPhones/Mobile phones, and iPads Provide general IT support across a variety of devices and platforms including Android, Cisco, Citrix Technologies, Microsoft, and Active Directory Ensure the proper deployment and configuration management of IT resources Assist in the maintenance of hardware including Apple devices and a variety of Dell makes and models Help manage a user base of approximately 200, ensuring IT needs are met efficiently and effectively. Requirements Proficiency in Android Development is necessary Familiarity with Cisco Technologies is required Experience with Citrix Technologies is a must Ability to troubleshoot and maintain Mac Computers is essential Thorough knowledge of Microsoft software and services is needed Hands-on experience with Active Directory is crucial Familiarity with Apple Devices and their operating systems is required Understanding of Computer Hardware and its components is essential Experience in Configuration Management is necessary Proven track record in successful Deployments is a must Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .