Vacancy caducado!
- Answers inbound calls and documents information accurately in the program database.
- Manages customer information with the strictest of confidence, in a professional, empathetic and customer centric way.
- Interacts directly with patients, caregivers, and healthcare professionals.
- Calls must be answered promptly, professionally, and compassionately with the result of meeting the customer's needs.
- Good phone experience, customer support experience is huge.
- Experience in the healthcare field (e.g., medical, pharmacy, biotech, insurance or reimbursement) with customer care experience preferably with patient interaction or educational support.
- Experience with handling of inbound and outbound phone calls, database enrollment and operational activities.
- Effective listening, written and verbal communication skills.
- Must be comfortable using multiple communication methods, including phones, internet, email, faxes or text messaging.
- Strong data entry/typing skills.
- Strong computer skills (customer contact databases, salesforce.com, Microsoft Office applications (Windows, Word, and Excel) required.
- College degree or equivalent
- Bilingual a plus.
Vacancy caducado!