Transcon Supervisor

Major Duties and ResponsibilitiesReview and support with day-to-day quotationsAllocate workloads within team to ensure smooth operations during peak activity or staff absenceMonitor workboards to ensure internal KPI’s are met e.g. timely data entryBuild and maintain strong relationships with customers.Assist in retention calls and complete customer reviews with your regular customers to document in the CRMMonitor invoicing and BNP report where neededProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsBe a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the teamBe continuously open and positive to implementing new system changes and enhancements with the teamOversee and ensure compliance with Expeditors Operational Process StandardsAssist the Manager with EPE’s on the department in line with the 3+1 Initiative.  Assist the Manager with key staff with goal setting and monitoring development. Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.Physical Demands Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  Write with pencil/pen/marker   Functions performed primarily while seated at desk