Job Type: Per DiemTime Type: Part timeWork Shift: Day (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Under supervision of the Operations Manager, Team Leader, or Lead Breast Imaging Coordinator, the Breast Imaging Coordinator will be responsible for the scheduling of Breast Imaging exams as well as other administrative tasks, including QA measures, to support the smooth work flow of the department.Job Description:Essential Duties & Responsibilities including but not limited to:
Answering phones and facilitating patient and provider requests
Obtaining and validating orders, scheduling screening, diagnostic, ultrasound, and breast biopsy procedures
Scheduling of Breast Clinic appointments
Facilitate outside interpretation requests
Data input into medical record and other systems as indicated
Documentation of patient results and recommendations into electronic medical record
Review of daily, patient result letters ensuring 100% accuracy
Coordination and documentation of all follow-up appointments
Requesting and uploading prior Breast Imaging studies from outside organizations and retrieving pertinent medical records.
Tracks and documents all requests and addresses non-compliance. Facilitates comparison readings and coordinates follow-up exams
Daily review of patient schedules to ensure correct orders and appointments are available per department protocols
Responsible for various Quality Assurance measures to ensure timely, accurate reporting and patient result notification
Review and maintain various daily and weekly QA reports
Assist Breast Imaging Technologists and radiologists as needed
Greet and properly identify patients
Instruct patients to undress for exam and assists when necessary
Instruct patients to fill out history form and/or use tablet risk assessment questionnaire and assist when necessary
Provides assistance to patient when necessary: changing, restroom, wheelchair, interpreter services, etc.
Escort patients to other appointments within the hospital as needed.
Maintain tidy patient waiting room
Stock patient waiting room
Incorporates LHMC Guiding Principles, Mission Statement and Goals into daily activities
Complies with all LHMC Policies
Complies with behavioral expectations of the department and LHMC
Maintains courteous and effective interactions with colleagues and patients
Demonstrates an understanding of the job description, performance expectations, and competency assessment
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards
Participates in departmental and/or interdepartmental quality improvement activities
Participates in and successfully completes Mandatory Education
Performs all other duties as needed or directed to meet the needs of the department
Minimum Qualifications:Education: High School Graduate or equivalentExperience: One year of customer service experience, six months personal computer experience.Knowledge, Skills and Abilities Required
Excellent written and oral communication skills
Knowledge of computer applications
Strong customer service skills and the ability to interact professionally with peers, leadership and external customers
Superb ability to prioritize, organize and follow through on tasks
Ability to effectively manage time and prioritize workload
Self-starter with ability to work independently in a fast-paced environment
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled