Description We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing customer queries, complaints, and order processing. Your role will involve interacting with customers across various communication channels and ensuring their satisfaction.Key Responsibilities:
Customer Interaction: Respond to customer inquiries, resolve issues, and provide exceptional service.
Order Processing: Efficiently process customer orders, modifications, and cancellations.
Product Knowledge: Familiarize yourself with our products and services to assist customers effectively.
Escalation Handling: Escalate complex issues to the appropriate teams for resolution.
Documentation: Maintain accurate records of customer interactions and transactions.
Problem-Solving: Address customer concerns and find solutions promptly.
Computer Skills: Utilize computer systems and software for order management and communication.
Requirements
Qualifications:
Experience: Previous experience in customer service or order management is preferred.
Communication: Excellent verbal and written communication skills.
Attention to Detail: Accuracy in order processing and documentation.
Adaptability: Ability to remain calm and professional when dealing with frustrated customers.
Computer Literacy: Proficiency in using computers and relevant software.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .