Security Support Engineer

CyberArk Security Support Engineers provide multiple channels of technical assistance to help ensure their customers are securely and properly using their Machine Identity Security products.  Comfortable with occasional early morning or late work and rotating on call work including weekend.  Technical support of customers purchasing and using Machine Identity Security products.  Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.  Work closely with Sales team to ensure cohesive product and services solution.  Communicate proactively customer problems and record all customer interactions in our CRM system.  Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.  Establish and maintain effective working relationships with clients.  Work effectively with QA and development to troubleshoot and resolve complex product issues.  Help create and deliver product training  Help write product knowledge base  The ideal team member will be armed with:  Enterprise level troubleshooting and Support experience  Public Key Infrastructure (PKI) including technology, standards, and implementations.  Securing Internet applications, e.g., cryptography, standards, techniques.  Understanding of large network design, layout and operations.  Directory technologies and standards, e.g., LDAP, Active Directory.  Database (MS SQL/MySQL) experience, including the ability to write queries.  Excellent presentation, verbal and written communications skills.   #LI-CT1