LMS Administrator

The LMS Administrator is the first line of customer support for content owners and end users for our online learning platform, Training on Demand.This position is part time (20-25 hours) per week. Candidates must be located in the Eastern time zone. The LMS Administrator is responsible for the successful configuration and deployment of online training content to our online learning platform and backend management of our learning management system.  In this role, the LMS Administrator is the first line of customer support for content creators and end users to ensure a positive learning experience. Collaborate with client content creators to develop and maintain LMS objects including eLearning courses, certification programs and assessments.Ensure proper configuration of online training content through understanding of SCORM, browser and other eLearning support standards, and deploy eLearning content.Create and maintain internal and external audiences, hierarchies, departments, roles, and permissions in the LMS backend.Manage custom client pages.Deliver functional and technical support through a help desk and/or ticketing system to resolve issues quickly and ensure training content is runs without interruption.Build and schedule reports and analyze user data.Monitor and report on reoccurring issues.Test and evaluate new features and tools that integrate with the LMS.Maintain up-to-date and well-organized project documentation to facilitate smooth system operations and streamline client communication. This may include, but is not limited to, creating user documentation and video tutorials and maintaining the LMS manual.