Credit and Collections Manager

The Credit & Collections Manager serves as a leader and knowledgeable business partner on all accounts receivable (AR), credit management, and collections management responsibilities. This person contributes to business unit success by driving compliant, accurate, and timely cash collections and is a champion of continuous improvement efforts to increase cash flow, minimize bad debt, and develop solid working relationships on a global scale.The Manager plans, directs, manages, and coordinates group personnel and operational resources involved in the designated responsibilities of this function. In partnership with HR, functional leadership, and third-party support, this individual is expected to foster a culture of ownership and accountability through servant leadership and a “team first” mindset. This is a hybrid role expected to be home-based within commutable distance to the company's site in Milford, MA.To perform this job successfully, an individual must be able to capably perform each of the following essential functions: Direct a team of accounting professionals and external vendors to effectively deliver on regular order-to-cash (OTC) responsibilities while also ensuring compliance with applicable accounting regulations and financial standardsServe as primary manager of third-party OTC vendor relationship, actively monitoring and driving vendor performance and service levelsServe as an effective business partner to teams and global process owners spanning multiple functions, sites, and regionsDiligently manage the personnel activities of direct and indirect reports, including budgeting; staffing; training; performance evaluations; mentoring and coaching; and goal setting, including setting employee objectives linked to business initiatives and other key performance indicators (KPI’s)Determine and manage to objectives for functional areas under direct remit—including AR, customer invoicing, and cash applications—that align with the finance department’s goalsOversee all aspects of AR ERP system, data management best practices, monthly statements, invoicing, and various payment methods; assist with external and internal audits where requiredProactively manage and monitor customer credit limits through review and analysis of various third-party tools and financial data, including financial statements, bank and trade references, as well as overall customer history Perform month-end duties such as month-end journals, account reconciliations, and bad debt provisionsProvide regular updates and reporting on KPI’s, including AR Aging, to functional leadership; alert management to discrepancies and trends concerning customer payments and cash flow as relevantOversee all delinquent accounts and collection efforts and address negotiations with customers in non-payment cases; continually review collection methods and set measurable goals to improve days in accounts receivables and collection ratiosContinuously seek and support new approaches and practices to improve the efficiency of direct team; develop and implement effective workflows, processes, and inter-departmental coordination to meet and exceed team outputsPerform other duties as required, or assigned by management, to meet business needs