Description Robert Half's manufacturing client in Middleboro is adding an Order Entry/Customer Service Rep to their growing team. Day to day, your responsibilities will include answering phones, directing calls to the appropriate associate, taking orders via the phone and entering them into an ERP system, confirming orders/delivery information with customers, building rapport with customers, corresponding with sales agents, resolving customer issues, coordinating requests for sales literature, and other CSR related tasks. You may also be responsible for business development outbound calls through generated leads. Looking for someone who is pretty experienced in Excel.Hours: Monday-Friday 8:30am-5pmWhere: MiddleboroStart date: ASAPDuration: Contract with a potential for Contract-Hire Pay: $18-$19/HR-Based on experience Requirements - Enterprise resource planning experience preferred
Manufacturing experience
Customer service experience
EDI experience preferred
Excellent customer service and office administrative skills
Proficiency with Microsoft Office required
Experience performing extensive research to resolve complex customer inquiries
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Supportive, positive attitude with a professional demeanour applied to all tasks
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Strong computer skills including customer database systems
Demonstrated ability to interact effectively with internal and external partners and clients/customers
Excellent written/verbal communication and organizational skills
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .