Vacancy caducado!
Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at
. Title: Customer Service AdministratorLocation: Hadley, MA - Hire from AnywhereDuration: 9 Months Job Description: The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services by following standard scripts, policies, and procedures. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc.- Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least one communication channel.
- Identify customer needs and expectations
- Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)
- Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department.
- Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.
- Maintain quality service by following established policies and procedures
- Ensure proper security procedures are followed on all customer interactions
- Other duties as assigned
Vacancy caducado!