Staples is business to business. You’re what binds us together.Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.What you’ll be doing:
Manages a team of CSC associates which includes hiring, coaching, development, training and performance management.
Optimizes efficiencies by leveraging individual and team strengths, delegate tasks to the appropriate level and driving consistency in process and support organization-wide.
Consistently searches for ways to improve service by proactively seeking feedback from key business partners
Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources.
Proactively identifies and anticipates business partner needs, expectations and requirements
Conducts research and manages special projects as necessary
Understanding of the internal landscape, business logic and systems is essential.
Participation in ad hoc projects as required by changing business goals and requests from Sales
Overseeing escalated customer issues
What you bring to the table:
Exceptional problem solver
Ability to work with cross-functional groups
Strong organizational and time management skills
Ability to think strategically combined with ‘on your feet’ thinking
Ability to multi-task
Detail-oriented with a high level of personal accountability
Ability to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload
Strong customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects
Qualifications:What’s needed- Basic Qualifications:
High School Diploma or GED
Minimum 2+ years of experience in a customer facing role
What’s needed- Preferred Qualifications:
Management experience
Project Management experience
Experience working in sales organization(s), directly with Sales
MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.