Cash Application Representative Our retail client is looking for a Cash Application Representative to join their team for a short-term, remote (EST) contract. In this role, you will be responsible for applying cash to customer accounts and performing detailed research on problems that arise during the cash application process. You will reconcile misapplied accounts, contact customers for remittance, and work with collectors to obtain remits. Responsibilities:
Recognize and proactively communicate potential cash application issues
Research and assist in solving payment discrepancies and work with Credit & Collections to quickly and efficiently resolve issues
Promptly process cash, credit and debit memos and use other documentation support when necessary to resolve account differences with customers
Escalate large cash application issues appropriately
Develop root cause analysis to proactively correct issues
Actively document customer issues including customer payment issues
Notify management of account reconciliation concerns
Requirements:
High School diploma or GED
Basic understanding of accounting processes
Ability to recognize and research billing problems and to identify component parts, causes and cost impact
Ability to utilize computer system features to accurately research and document account issues
Ability to identify and address concerns before they become problems and to propose solutions to the concerns
Capable of being entrusted with confidential information
Ability to build productive working relationships
Strong ability to communicate verbally and written
Ability to cooperate with team members and supervisor
Ability to be flexible with position duties and scope of work
Skilled in systems tools or ability to pick up system knowledge quickly
If you are a fit for this role, apply today!
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.