Night Shift Brewing is looking for a talented, motivated hospitality professional to join our best-in-class Everett Taproom Management Team. Working together with your fellow supervisors, you’ll ensure that Taproom operations run smoothly during opening hours and work behind the scenes to ensure that guests have a 5-star experience when visiting our space. The Taproom Supervisor is someone who thrives on challenge and continually looks for opportunities to learn. They are as comfortable taking responsibility as they are delegating it. Supervisors understand that customer satisfaction always takes priority but efficient Taproom operations make it possible. They are friendly, positive, inclusive, and passionate about craft beverages! What You’ll Do…
Act as shift leader, ensuring that each shift runs smoothly. Duties include but are not limited to:
Create welcoming, friendly environment for guests and staff at all times
Manage guest issues appropriately, troubleshoot any operational issues as they arise
Coach staff as needed during shift
Successfully complete opening and closing duties
Be a team player - jump behind the bar, help bus, check IDs…whatever is needed at the moment!
Partner with Events and Marketing teams to ensure successful execution of both private and public events, including set-up and breakdown of room(s) as needed
Work with Taproom Management Team to ensure that payroll reporting, scheduling, and inventory is completed with the highest level of accuracy each week
Identify areas for improvement, operationally and within team; take proactive approach on initiating improvements as appropriate with management
Monitor merchandise program within taproom and on e-commerce site
Assist with hiring as needed
Partner with Human Resources to manage all performance and other employee issues
Other duties as assigned
Education & Experience:
High School Diploma or equivalent required
TIPS and/or Serv-Safe Certified
Crowd Manager Certified
Brewery experience a plus!
Minimum 1 years shift lead or supervisor experience in a hospitality environment required
Minimum 3 years hospitality experience
Knowledge & Skills:
Familiarity with POS systems, especially Toast
Passion for hospitality and creating fantastic guest experiences
Passion for fostering a team environment
Ability to use word processing and spreadsheet software
Sharp attention to detail required
Ability to multitask
Positive attitude
Physical Requirements:
Lifting up to 55 pounds and moving up to 170 pounds
Ability to stand for long periods of time
Must be 21
Compensation: The Taproom Supervisor is a non-exempt position, earning up to $30/hr depending on experience. You’ll also enjoy a benefits package including health, dental, and vision insurance, 401(k) participation, paid time off, and a monthly stipend to spend on merchandise and beer!
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