Poker List Attendant (Steady Extra/Part Time)

The Encore Boston Harbor Poker List Attendant is responsible for creating, updating, and maintaining poker table player lists to ensure efficient poker table play and support appropriate levels of dealer staffing. Coordinating systems to notify players of table availability and assignments. Responsibilities include, but are not limited to: maintaining all Encore Standards and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices.Keeps informed of all new developments within the department.Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Greets and welcomes customers as they enter the Poker area.Manages systems to notify players of table availability and assignments in a timely manner.Promotes exemplary guest service by demonstrating full knowledge of game in play, special events/activities, casino promotions and operation information.Supports floor surveillance to detect any irregularities on the part of players or established procedures.Assists guest needs by communicating with customer service/beverage, transportation, VIP, etc.Works with safety as a priority, and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.