Group & Specialty Desk Coordinator

The Encore Boston Harbor Coordinator – Group & Specialty Desk is responsible for coordinating and supporting the daily operations for group business and special events arrivals and check in experience which includes but is not limited to: Group Arrivals/Departures, Private Access Operations, Guest Relations Operations, Casino Revisions Review, and group Lounge Operations.  This position will support the financial performance, daily operation, guest satisfaction, and employee satisfaction as it relates to Group & Specialty Desk services.  Responsibilities include, but are not limited to: maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES:   Follows all Encore Boston Harbor core values and property and department standards. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures.Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction. Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy.Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.Ensures the highest level of confidentiality when delivering service to our Group and Specialty guests.Coordinates and works closely with Catering & Convention Services.Assist guests with problem resolution with an emphasis on satisfaction and resolving root issues while working to limit hotel losses through compensation.Ensures all guests and employee interactions are in accordance with Encore and Industry accepted service standards, in order to maintain the integrity of the Encore Boston Harbor ambiance while promoting hotel facilities and services.Works with safety as a priority, and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.