Beverage Shift Manager

The Encore Boston Harbor Shift Manager – Beverage will ensure that all deployed Beverage personnel are executing their functions correctly. This includes the administrative organization of Beverage personnel in advance of their assignments, but then the monitoring and overseeing of their function once deployed. Because of the structure of the department, the Beverage Shift Manager will be required to spend time between multiple outlets across the property, including restaurants, lounges, service bars and any other area where alcoholic beverage service is being delivered. This includes, but is not limited to; the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Manages the performance of team members under his/her area of responsibility.Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.Responsible for hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.Ensures that all beverage reports are submitted in a timely manner.Maintains high Team Member morale and good customer relations.Works closely with the Assistant Director of Beverage on special projects including seasonal menu changes and placements.Assists with special events and activations where necessary.Assigns Beverage staff to various locations according to job requirements and the team members’ abilities, skills, and experience.Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices.Works with safety as a priority, and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.