Job DescriptionWe are looking to hire three individuals who have a background in desktop support, troubleshooting Windows OS, and have an understanding of Active Directory and software installations and upgrades. This organization will be responsible for refreshing over 250 ATMs across the country. The ATM Lab support team will be responsible for working closely with the ATM vendor in the field. The field technician will arrive onsite to the ATM and will call into the ATM Lab. The person assigned the ticket would then be responsible for remoting into the ATM and installing Windows 10 along with the Java based ATM software. He or she will need to be able to walk through the steps of installing Windows 10 on a desktop because that is the exact process that will be used here. The ATM vendors will be responsible for the physical upgrades and replacements of about the machines. We are looking to build out a team to work in the lab to focus on taking tickets related to these updates in the field. He or she must be extremely detailed oriented and organized and must also be a team player. We are looking for individuals who understand the basic of the Windows operation system and also understand Active Directory. He or she will also need to take on support related tickets that comes through during the upgrades.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements-Associate's Degree/College Diploma /Equivalent Technical Certifications and/or Experience-3+ years demonstrated experience providing desktop support in an Active Directory environment-Experience imaging desktops-Experience providing remote support-Must be motivated, able to multi task and ensure deadlines are met with minimal supervision - ATM experience
BigFix or Symantec Critical Protection System
-Help desk experience nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].