Patient Service Representative Per Diem - ( 3301602 )DescriptionPatient Service Rep Needed for Weekends and Evenings for SpauldingRemotePer DiemSummaryOversee and perform all activities associated with the scheduling of outpatients. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual’s insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role.Key Responsibilities
Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
Scheduling status is maintained and potential problems are addressed with corrective actions.
Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
Customer service delivery is carried out to achieve stated goals.
Additional department, organization, or network activities are completed per established objectives.
PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Additional Responsibilities for an Advanced Patient Service Representative
Annual requirements of completing 6 initiatives as described in the administrative ladder application.
QualificationsEducation/DegreeRequired
High school graduate required. Associate’s degree preferred.
ExperiencePreferred
Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)Required
Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
Preferred
Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
Attention to detail.
EEO Statement:Spaulding Rehabilitation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Primary Location : MA-Charlestown-SRH Spaulding Rehabilitation Hospital BostonWork Locations :SRH Spaulding Rehabilitation Hospital Boston300 1st AvenueCharlestown 02129Job : Administrative SupportOrganization : Spaulding Hospital–Boston & Cambridge(SRN,SRH,SHC)Schedule : Per DiemStandard Hours: : 8Shift : Day JobPosted Shift Description: : As needed weekend and/or evening coverageEmployee Status : Limited Term / Per DiemRecruiting Department: : SRH Outpatient LexingtonJob Posting : Aug 26, 2024Req ID: 3301602