At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.
Role Overview:
What You’ll Be Doing
Wheels Up is looking for world-class Member Service Representatives at our Member Operations Centers (MOC) in Massachusetts and join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings.
This position is responsible for direct interaction with members to facilitate and manage the completion of each members’ trip. This position is responsible for building relationships with members to anticipate their needs and manage accounts to ensure a seamless execution of service and trip. This individual needs to be solution based when issues arise to provide accurate and effective communication.
Responsibilities:
Your Key Responsibilities (Essential Functions)
- Monitor daily flight activity of members to ensure complete accuracy.
- Facilitate smooth transition of flight briefings between all shift changes.
- Listen and engage with members in communication to build relationships and handle logistics of each reservation (land, air, catering, special requests).
- Account Management of Member Trip Profile.
Qualifications:
What You Bring to the Table: Education & Certification Requirements
- We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:
- Ability to commute to Center daily.
- Implement and Communicate plans to member to solve delays.
- 2 – 5 years of experience is customer service role.
- Must have strong written and verbal communication skills.
- Must be able to work both independently and in a team environment.
The Extras We Value (Preferred Requirements)
While not mandatory, here are some additional things that would make you stand out:
- BA/BS Aviation Management Preferred.
- Detail oriented with the ability to adapt to fast paced changing environment.
- Prior aviation experience in guest relations, airport operations, and/or scheduling dispatch is a plus.
We look forward to learning more about you and how you can contribute to the Wheels Up journey!