Vacancy caducado!
Description Robert Half's client in Canton, MA is seeking an experienced Customer Service Representative that has problem solving, critical thinking, and data entry skills. This position reports directly to the Customer Service Supervisor who serves as the team lead.Responsibilities: Prepare and process orders for our fulfilment warehouse. Troubleshoot and resolve customer issues by phone and email. Maintain proper files and data within our ERP system and spreadsheets. Work as a team player to continually find ways to better engage and assist our customers. Interact with our sales, logistics and accounting teams to assist in maintaining high customer satisfaction.Location: Canton, MA - 2 days in office (Monday & Thursday)- remote other days - onsite for training Duration: 3-6 month contract - could be longer for the right fit Hours: Monday - Friday, 8:30-5:00 Pay: $22-$25/hr - based on experinceRequirements - Great written, verbal, and interpersonal skills
Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Demonstrated experience performing extensive research to resolve complex customer inquiries
Hands-on knowledge of MS Office Suite
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Comprehensive knowledge of customer service
Critical thinking, problem solving, ability to work independently
Excellent customer service and office administrative skills
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Proficient with computers and technology platforms
Upbeat, positive attitude and an approach to work rooted in professionalism
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
Vacancy caducado!