Now Hiring: Service Manager
W.C. Gurrisi & Sons Inc. - Peabody, MA
Are you an experienced leader with a passion for customer service and team coordination? W.C. Gurrisi & Sons Inc. is looking for a dedicated Service Manager to oversee our fast-paced, independent repair shop. This is a fantastic opportunity for a proactive and organized individual who thrives in a dynamic environment.
Key Responsibilities:
Efficiently manage the scheduling of jobs, ensuring timely service and workflow.
Order parts for both shop and road repair jobs.
Keep customers informed on the status of their repairs, providing excellent communication and customer care.
Notify customers when repairs are complete and provide detailed information on the work performed.
Prepare work orders and billing for completed jobs.
Handle incoming calls and messages for road/tow jobs, dispatching information to the appropriate department head.
Other duties as needed based on shop and customer requirements.
The Ideal Candidate Will:
Be a strong multitasker with excellent time management skills.
Demonstrate a collaborative, team-oriented attitude.
Possess exceptional communication skills for both customer interaction and internal coordination.
Have prior experience in a service manager or related position.
We Offer:
Competitive pay based on experience.
Comprehensive benefits package in line with industry standards.
A fast-paced, team-oriented work environment with opportunities for growth.
If you are ready to contribute your skills in a thriving repair shop and make an impact, please call 978-818-6248 to schedule an interview