Seeking a Customer Solutions Representative (CSR) for our Industrial team in Woburn. This position is responsible for supporting our customers alongside our account managers and business development teams by facilitating bi-directional communication, managing order entry, quote/opportunity coordination, and general project communication.
This critical member of the commercial team is the front line to our customers.
Responsibilities (including but not limited to)
Support customers by entering and managing purchase orders and delivery dates in our ERP system
Continuously monitor customer portals or any method of communication used by our customers
Support the commercial team by:
Facilitating RFQ’s internally, track progress with estimating to ensure prompt completion, send completed quotes to customers as
needed in collaboration with outside sales.
Collaborate with the outside sales team to manage the SF.com pipeline, including SF.com opportunity entry as needed to support customers.
Set pricing within general guidelines or with collaboration from outside sales as needed.
Validate incoming orders for accuracy (Drawing Rev’s, pricing/lead time accuracy, conformance to MOQ, shipping/payment terms, quality requirements, etc.)
Coordinate a contract review with all relevant internal stakeholders to ensure prompt confirmation to customers
Notify customers of changes to schedule, and communicate customer change requests to operations and the outside sales org
Coordinate cross-functionally to track and communicate orders status to all stakeholders as needed
Function as “account owner” for small to mid-size customers
Qualifications
Associates Degree (experience acceptable in place of degree)
2+ years of experience using Microsoft Office
2+ years of customer service/inside sales experience
Experience working in a fast-paced, multitasking office environment
Computer organizational skills
US Citizen
Preferred
Bachelor’s degree in business or technical discipline
2+ years of experience using a CRM software, such as Salesforce
Experience using MRP/ERP system such as Oracle (extremely desirable)
Ability to read blueprints/technical drawings
Previous quoting experience
Manufacturing environment experience