Project/Client Associate

Location: Middleton, MA (Onsite)Schedule: Full-Time, Monday-FridayCompensation: $25-28/hrType: Temporary to HireOur client, a well-established lighting manufacturing company based in Middleton, MA, is seeking a Project/Client Associate to join their team on a temp-to-hire basis. This is a full-time, onsite role ideal for candidates with strong customer service and operational support experience. If you're organized, proactive, and ready to grow with a dynamic team, we encourage you to apply today for immediate consideration!Key Responsibilities:Serve as the primary operations contact for customers, providing product availability and lead time information, and directing complex issues to the appropriate departments.Process sales orders from the project portal using ERP software, ensuring accuracy for seamless fulfillment.Collaborate with sales and engineering teams to resolve order discrepancies or missing information.Establish Estimated Ship Dates (ESDs) based on supply chain reports and manufacturing lead times.Monitor production timelines and communicate updates to customers.Provide timely and accurate order confirmations, including special project requirements.Proactively review all open orders weekly to ensure deadlines are met and notify customers of any delays.Coordinate with the shipping department to address logistics issues and share tracking information.Manage and distribute weekly reports on key customer open orders.Oversee the No-Charge Sample process and ensure sales is informed of releases.Follow RMA/RGA procedures for returns related to project orders and notify the product manager of any defective products.Participate in product training and workshops to stay current on offerings.Escalate unresolved issues to the Director of Project Operations as needed.Qualifications:Strong background in customer service, project coordination, or operations support.Experience with ERP systems preferred.Excellent communication, organization, and problem-solving skills.Ability to manage multiple tasks in a fast-paced, deadline-driven environment.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)