Patient Services Representative

Our client, a prestigious university based in Cambridge, MA, is seeking a Patient Services Representative to join the team on a temporary basis for approximately six weeks. This is an onsite, full-time position with the hours of 8:30 to 5:00pm. This is compensating 22/hour. Qualified and interested individuals are encouraged to apply today!Principal Duties and Responsibilities : Greets all patients and family members in a professional and courteous manner.Verifies all demographic and insurance information, making changes as necessary.Ensures copy of proof of insurance card is taken for all encounters at the time of patient check-in.Collects copayments and maintains an accurate cash log of all dollars collected.Reconciles payments and prepares deposits, providing an accurate accounting of funds.Provides accurate record of transactions within appropriate systems. Facilitates and directs communication to Billing Office when questions of payment ability arise.Maintains a working understanding of all health insurance plans, financial services, and self-pay resources, specifically MIT-sponsored health plans and Medicare. Appropriately refers patients to the appropriate customer services when questions arise regarding benefits or other issues.Maintains basic knowledge of medical terminology and ICD10 coding.Rotates through check-in and telephone roles in a predetermined frequency.Manages both inbound and outbound phone calls, emails, and/or other standard patient inquiries by answering, screening, and routing inquiries as dictated by service area workflows.Records messages in appropriate tracking log(s) and forwards messages according to triage standards and/or other urgent information or services.Responds to requests for routine information or assistance within scope of knowledge and authority. Triages and manages more complex telephone calls while using courteous customer service skills. Contacts emergency services when required.Answers all incoming calls that arrive at the service desk for clinicians, takes messages, and routes appropriately.In the event of a patient emergency, notifies provider or takes steps to locate on-call providers.Assists service area clinicians in returning telephone calls, calling in prescriptions, and informing patients of results as requested.Prepares correspondence for patients and physicians when required.Works directly with each patient (or their HIPAA approved representative) to schedule and record all encounter appointments, communicates patient confirmation and reminders as established by service area standards.Coordinates patient visits with other MIT Health Specialties, diagnostic testing, and/or off-site practices to ensure that patients are seen in a timely manner. Communicates with primary care provider or designee when necessary to solve scheduling roadblocks.Processes all necessary referrals and follows up on all insurance questions and inquiries as needed.Opens, sorts, and processes all incoming and outgoing mail.Other duties as assigned.Minimum Required Education and Experience:High school diploma or GED equivalent required.Minimum two years of previous experience such as customer service or administrative role required. Prior experience in a health care setting a plus.Able to perform multiple tasks simultaneously.Able to communicate with patients, clinicians, and other professional staff in pleasant, calming, and diplomatic manner.Strong organizational skills and the ability to follow through and complete tasks.Math skills; ability to add, subtract, multiply, and divide with accuracy.Able to work independently or within a team environment.Able to work with diverse internal and external constituencies.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)