Job description
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met effectively. The ideal candidate will possess strong communication skills and a passion for helping others, making them a valuable asset to our customer service department.
Duties
Respond promptly to customer inquiries via phone and email providing accurate information and assistance.
Analyze customer needs and forward them to the correct department.
Schedule appointments
Collaborate with office staff, sales, and technicians to resolve issues and improve overall customer satisfaction.
Uphold phone etiquette standards while interacting with customers, ensuring professionalism at all times.
Assist in training new staff members on customer service protocols and best practices.
Skills
Strong background in customer service with proven experience in client interactions.
Proficiency in office software applications to manage records and communications effectively.
Ability to analyze situations quickly and provide effective solutions under pressure.
Excellent phone etiquette and communication skills in English.
A strong commitment to delivering high-quality customer support while fostering positive relationships with clients.