Customer Service Administrator

Our client, a leading robotics and automation company is seeking a Customer Service Administrator for a 6+ month hybrid contract (potential for temp-to-hire). This role offers $30/hr and requires working Monday through Friday, 8:00 AM - 4:30 PM, with three days onsite and two remote. The position is based in Wilmington, MA, and supports a dynamic, tech-forward environment. Qualified and interested candidates are encouraged to apply today for immediate consideration.Responsibilities:Manage customer inquiries and resolve complaints professionally and efficiently.Process warranty and spare parts orders, returns, and exchanges.Coordinate warranty claims and maintain accurate warranty records.Collaborate with the supply chain team to ensure spare parts availability and timely delivery.Oversee distribution logistics and provide tracking and shipment support.Maintain and update customer databases and prepare reports.Support cross-functional communication to ensure seamless customer service delivery.Help develop and implement service policies and participate in training sessions.Qualifications:Associate's or Bachelor's degree preferred (Business, Supply Chain, or related field).Prior experience in customer service or administrative roles; experience with warranties or supply chain a plus.Strong communication and problem-solving skills with keen attention to detail.Proficiency in Microsoft Office and CRM systems; knowledge of inventory tools is a plus.Ability to manage multiple tasks and work both independently and collaboratively.Positive attitude and strong commitment to customer satisfaction.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)