Springwell is seeking an On Call Case Manager to join our Case Management Department!
DESCRIPTION:
Answer incoming calls from consumers, family members, or involved formal/informal supports of consumers for Care Advisors who are not available at the time of the call.
Support Supervisors in covering Care Advisor absences or uncovered caseloads
Keep a log of call volume by day and hour
Provide administrative support as time allows.
QUALIFICATIONS:
Bachelor's Degree required.
Previous call center or customer service experience preferred.
Previous social service experience preferred.
Working with computers, entering data and running reports.
A reliable car, current driver's license and safe driving record required.
GENEROUS BENEFITS:
3 weeks of vacation in first year
Birthday off
13 paid holidays
3 paid personal days
15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
Health & dental insurance with employer contribution
Life and long-term disability insurance at no cost to employee
Flexible Spending Plan
Employee Assistance Plan
401K Retirement Savings Plan w/ employer contribution
Mileage reimbursement
Flexible Work Options available after 6 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4-day work week, 4.5-day work week, telecommuting work option, remote work option
Employee referral bonuses
Free parking
Commitment to promoting from within
https://springwell.applytojob.com/apply/ugIOWmVMl0/On-Call-Case-Manager
ABOUT US:
For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.
We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference – each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.
We believe in and are looking for new staff who embrace:
Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.