Job Title: Long Term Services and Supports (LTSS) Coordinator
Reports to: Long Term Services and Supports (LTSS) Program Manager
Location: BOSTON, MA
The Boston Center for Independent Living is a frontline civil rights organization led by people with disabilities that advocates to eliminate discrimination, isolation, and segregation by providing advocacy, information and referral, peer support, skills training, PCA services, and transitional services in order to enhance the independence of people with disabilities.
As an organization, we commit to making all aspects of our work antiracist, not only because it is just but because it is necessary to serve our community of people with disabilities. We commit to purposefully identify, discuss, and challenge issues of race and color, and the impacts they have on our organization, our work, and our people.
BCIL serves a very diverse clientele, and our staff reflect much of that diversity. People with disabilities, people of color and those who speak another language are encouraged to apply for positions. All applicants are welcome.
Position Overview: The Long Term Services and Supports Coordinator coordinates long-term services and supports (LTSS) for individual BCIL consumers (clients) enrolled in One Care, an innovative and nationally recognized health care program for people with disabilities. LTSS enhances the independence, health, and wellbeing of persons with disabilities.
Essential Duties and Responsibilities:
Assesses the long-term services and supports needs of consumers in One Care, advocating for them, and coordinating services.
Providing education on LTSS and independent living to the consumer and their care team with the goal to improve or maintain consumers’ health, independence, and wellbeing in the community.
Builds positive, productive relationships with consumers, whose input is critical to the development of effective LTSS plans.
Arranges and coordinates the authorization and provision of appropriate community long term supports and services and resources, including, but not exclusively, nutrition, personal care attendant services, assistive technology, homemaking services, and chore services.
Builds positive, productive relationships with service providers and One Care plans’ care teams.
Works with LTSS Coordination Program team members and other BCIL staff as needed in service coordination efforts.
Utilizes database systems for BCIL and LTSS coordination
Performs other duties as assigned by the BCIL supervisor.
Desired Qualifications:
Bachelor’s degree in social work, human services, or a related field; or at least two years’ experience working in a human service field with the Senior Care Options, One Care, or comparable programs.
Lived experience with disability.
Commitment to independent living philosophy.
Knowledge of the home and community-based service system and how to access and arrange for services or the ability to quickly learn.
Experience in conducting needs assessments for long-term services and supports.
Ability to write an Individualized LTSS Plan and communicate effectively across complicated service and support systems or ability to learn quickly.
Cultural competence and the ability to positively interact with consumers and advocate for their LTSS needs with health plans’ Care Teams.
Ability to travel within the Greater Boston area and access consumers’ residences (some of which may not be accessible). A driver's license or car is not required.
Ability to use varied databases and work on tight timelines.
Ability to communicate in a language BCIL consumers use (Spanish, Haitian Creole, Cape Verdean Creole, Chinese, Portuguese, Vietnamese) a plus.
Ability to maintain confidentiality as required.
Equipment Operated:
Computers, copier, scanner, Microsoft Office, printer, and other office equipment/programs.
Working Environment:
Office area is a shared workspace divided by cubicles. Verbal communication can be heard from other staff in adjoining cubicles. The position requires both in-office and remote work, including seeing consumers in person in their homes.
Hours: 40 Hours – Full Time
Benefits:
2 weeks paid vacation (increases with length of service)
2 personal days
13 holidays
12 sick days
Health, dental, and vision (75% paid by agency). Short-term disability, long-term disability, group life insurance 100% company paid.
Optional FSA medical and dependent care accounts, critical care insurance and additional life insurance available which is employee paid.
MBTA Perc program available via payroll deduction.
Salary: $46,000 annually, depending on skills and experience. Language differential available for those speaking languages identified by BCIL.
How to apply: Email cover letter and resume
BCIL is an Affirmative Action/Equal Opportunity Employer. Reasonable accommodation is provided as needed for employees and other affiliates. Criminal Offender Record Information (CORI) and List of Excluded Individuals/Entities (LEIE) checks are part of BCIL’s standard procedure.