Laundry Associate
Lapels Laundromat
Liberty Plaza
East Boston, MA
$17 / hr
Full-time
Job Summary:
Laundry Associates report to the General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.
About Boston Laundry, LLC:
Boston Laundry, LLC is a franchisee of Lapels Laundromat. Clean Brands, the parent company of Lapels, is the largest dry-cleaning and garment care company in the country. Clean Brands has over 100 combined years of garment care expertise that they bring to their customers.
Lapels Laundromats will be state of the art stores that will offer garment care through several means: traditional self-service laundry, full-service laundry offering wash, dry and fold services, and dry cleaning.
Essential Job Functions:
Laundry Associate
As a Laundry Associate, you will be a key part of our team, serving as the face of the laundromat and ensuring our customers have a positive experience. We are looking for individuals who are passionate about customer service and are eager to take on the following responsibilities:
· Customer Assistance:
o Help customers with laundry card usage, machine selection and operation, retail purchases, wash and fold services, drycleaning services, and any other inquiries or concerns.
· Point-of-Sale Operations:
o Accurately operate the point-of-sale system for all transactions.
· Product Knowledge & Sales:
o Maintain thorough knowledge of the equipment as well as the products sold and their uses, and actively encourage customers to purchase additional items.
· Retail Sales & Stocking:
o Ensure retail items are always neatly stocked and well-organized. Communicate with management when inventory or janitorial supplies are running low.
· Maintenance & Safety:
o Use logbooks to report any building or equipment maintenance issues. Immediately notify your supervisor of any unsafe situations or concerns that arise during your shift.
· Wash & Fold Service:
o Consistently provide high-quality wash and fold services. Accurately use the logbook to track orders and equipment usage. Address customer concerns and inform your supervisor of any complaints or claims.
· Drycleaning Service:
o Consistently provide high-quality drycleaning services. Accurately use the logbook to track orders and equipment usage. Address customer concerns and inform your supervisor of any complaints or claims.
· Adherence to Policies:
o Follow all company policies, including attendance and uniform standards, and ensure you present a clean, professional appearance.
· Safety & Emergency Preparedness:
o Follow safety protocols to prevent accidents and injuries to customers and coworkers. Be prepared for emergencies like fires, snowstorms, and severe weather.
· Store Cleanliness & Upkeep:
o Regularly walk the floor to pick up debris, empty trash bins, check bathrooms, inspect/clean washer and dryer lint and drain screens, and complete other necessary cleaning tasks to maintain a clean and safe environment inside and outside of the store.
This role requires individuals who provide excellent customer service, keeping the store clean, and ensuring a safe, smooth operation. If you're a reliable team player with a strong work ethic, we want to hear from you!
Job Requirements:
· Must be able to stand for up to 8+ hours at a time for a shift
· Must be able to lift 35 pounds
· Must be able to communicate with all customers and associates in a professional manner
· Must be able to work well with others and remain calm in stressful situations
· Previous experience in customer service or retail is preferred
· Ability to resolve customer issues/complaints in a fashionable and timely manner
· Ability to perform assigned tasks by management
· Ability to work a flexible schedule
· Bi-lingual in English and Spanish
What We Offer:
· Benefits for full-time employees
· Bonus Program
· Company Uniforms Provided
· Competitive Wage
· Employee Discount Program
· Flexible schedules for full-time and part-time employment
· Fun, Energetic Work Environment
· Holiday Pay
· Promotions
· Referral Program
· Retention Program