Job Title: Concierge
Location: Susan Bailis Assisted Living - Boston, MA 02115
Hours: Per Diem
Job Summary:
Responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff and departments. Provide services and support to staff in a manner that meets or exceeds community expectations. Free parking available!
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.
Answer incoming telephone calls in a cheerful and marketing-oriented way; determine purpose of callers and forward calls to appropriate personnel or department.
Fill out Sales Inquiry cards for Community Relations Director.
Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
Answer general questions about the community and provide callers with address, directions, and other information. Refer other specific questions to appropriate staff.
Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel.
Coordinate guestroom reservations.
Receive, sort and route mail, and maintain and route publications.
Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Create and print fax cover sheets, memos, correspondence, reports and other documents when necessary.
Perform other clerical duties as needed, such as filing, photocopying, and collating.
Collect rent checks from residents and family members and provide needed information to the Business Office Manager and Executive Director.
Collect money for meal tickets, etc.
May perform other duties as assigned.
Minimum Qualifications:
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
Able to operate such office equipment as a telephone, emergency call system, monitoring board or beeper, photocopier.
Required Behavior:
Arrive to work on time; absence and tardiness is minimal.
Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deal with service failures and prioritize customer needs.
Able to clearly present information through the spoken word; read and interpret complex information; talk with residents, family members and customers; listen well.
Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
Able to work cooperatively with a group of people to achieve goals and objectives.
Able to be tactful; maintain confidences and foster an ethical work environment. Prevent inappropriate behavior by coworkers. Give proper credit to others and handle all situations honestly.
Able to work various schedules and shifts as needed.
Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.
Physical Demands:
Physically able to move at least 50 lbs. without assistance.
Physically able to bend, reach, and work in small areas.
Physically able to push and pull equipment and furnishings.