Job description
Position Overview:
We are seeking a dynamic, results-driven Assistant General Manager to lead our team. This is an exciting opportunity for an experienced and highly motivated leader to oversee all aspects of restaurant operations during our 32-week operational season. As the Assistant General Manager, you will be responsible for driving the success of the restaurant, managing daily operations, leading a high-performing team, and ensuring that our guests consistently receive exceptional service. The position is structured with a significant significant off season (approximately 16 weeks unpaid), giving you the opportunity to earn a full year’s salary in just 32 weeks of work.
This role is perfect for a high-energy individual with strong leadership and operational skills, ready to take ownership of a fast-casual restaurant and deliver results while enjoying a unique seasonal work schedule.
Key Responsibilities:
Operational Management:
Oversee all aspects of the restaurant’s day-to-day operations, ensuring efficient and profitable performance.
Implement and maintain operational systems to guarantee consistent service, food quality, and guest satisfaction.
Manage inventory, control costs, and ensure the restaurant is properly stocked at all times.
Ensure compliance with health, safety, and cleanliness standards.
Team Leadership & Development:
Lead, mentor, and motivate the restaurant team to maintain high standards of performance and customer service.
Conduct regular performance reviews, provide constructive feedback, and assist in employee development and training.
Build a positive and collaborative work environment that fosters employee engagement, retention, and teamwork.
Customer Service Excellence:
Foster a customer-first culture, ensuring that every guest receives an outstanding experience.
Address customer concerns and feedback promptly and professionally to maintain guest loyalty and satisfaction.
Identify opportunities to enhance the guest experience and introduce new service initiatives.
Financial Management:
Monitor and manage the restaurant’s financial performance, including labor costs, food costs, and profitability.
Prepare and manage budgets, track expenses, and ensure the restaurant meets its financial goals.
Analyze key performance indicators (KPIs) and adjust strategies to optimize performance.
Marketing & Local Community Engagement:
Partner with the marketing team to develop and execute local promotional strategies.
Engage with the local community to build brand awareness and drive traffic to the restaurant.
Identify new opportunities to increase sales, improve service, and expand the customer base.
Scheduling & Labor Management:
Manage weekly scheduling to ensure adequate coverage during peak hours while staying within budgeted labor costs.
Ensure proper staffing levels to maintain operational efficiency and guest satisfaction.
Time Management & Flexibility:
Work a flexible schedule, typically Sunday through Friday, up to 60 hours per week during the 32-week operational period.
Adapt to the seasonal nature of the position, enjoying a significant unpaid summer break (approximately 16 weeks off).
Qualifications:
Experience:
At least 3-5 years of experience in a management role within the food service or hospitality industry, ideally in a fast-casual or quick-service environment.
Proven track record of managing a team and driving operational and financial results.
Skills & Attributes:
Strong leadership and interpersonal skills with the ability to inspire and develop a team.
Excellent organizational, problem-solving, and decision-making abilities.
Demonstrated financial acumen and experience with budget management, P&L analysis, and cost control.
Ability to thrive in a fast-paced, high-pressure environment and manage multiple priorities effectively.
Physical Demands:
Ability to stand for extended periods and lift up to 50 lbs as needed.
Must be comfortable working in a dynamic, high-energy environment.
Other Requirements:
Flexibility to work up to 60 hours per week during the 32-week operational period, including nights, weekends, and holidays.
Ability to manage a seasonal schedule with an unpaid break during the off season.
Compensation & Benefits:
Weekly Salary: Competitive hourly pay eligible for overtime paid during the 32-week operational season, designed to provide a full year’s salary within this condensed work period.
Off Season: Enjoy a summer break (approximately 16 weeks off), offering a unique opportunity for rest and personal time.
Training & Development: Continuous professional growth and development opportunities, including potential for promotion and long-term career advancement.
Work-Life Balance: Flexibility in scheduling, with the ability to take extended time off during the off-season.
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