Strategic Enterprise Account Manager (CX)

As a Strategic Account Manager for our CX team, you will lead Freshworks’ efforts to build transformative partnerships with global enterprise organizations. Your expertise in CX solutions will enable you to craft and deliver high-value strategies that help organizations optimize their customer experience and operational efficiency. You’ll thrive in complex sales cycles, engaging C-suite executives and global teams to create lasting impact.Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients.Account Management: Lead relationship with CX persona for current customers and find new paths of growthStrategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.