Revenue Operations Manager

The Revenue Operations Manager is responsible for evolving the Renewals and Customer Success planning process and operating rhythm to ultimately develop initiatives that improve renewal rates and net retention.  Reporting to the Sr. Director of Revenue Operations, this highly visible role will partner closely with the VP of Renewals, VP of Customer Success, the Revenue Operations team, Finance, and others to define the renewals planning process and requisite operating rhythm to foster action-oriented discussion as a part of the broader Go-To-Market strategic planning and operating cadence.  This role will also manage the execution of this process to ultimately define the annual goals and strategic priorities and partner with the Analytics team to automate reporting to track relevant KPIs and metrics. Responsibilities: Collaborate with the VP of Renewals to develop and own the planning cadence for the Renewals businessCollaborate with the VP of Customer success to develop and own the planning cadence for the Customer Success Manager organizationDesign the requisite operating rhythm to track performance compared to goal and drive shifts in strategy throughout the yearBuild a framework and supporting analytics for insight into Renewals & CSM teams’ capacity, account assignment, segmentation, etc.Establish reporting and analytics of key post-sale KPIs such as adoption metrics, implementation and onboarding, and other measures focused on the adopt & renew phases of the customer journeyActively drive initiatives geared towards improving data & analytics for the Renewals & Customer Success OrganizationsPartner with other functions such as HR, Finance, Legal and various other teams at to assist in addressing issues, building plans, and delivering programsWork with the Finance team regarding compensation plan designs and updatesDrive headcount and budget planning throughout the year#LI-EB1