Professional Services Delivery Leader

Professional Services Delivery LeaderHungry, Humble, Honest, with Heart.The OpportunityWhat's unique about the Professional Services team at Nutanix is our commitment to delivering exceptional service and solutions to our clients. We take pride in our ability to understand and address the unique challenges our clients face with their IT infrastructure. With a diverse and talented group of professionals, we work collaboratively to provide innovative strategies and implement cutting-edge technologies. Our team's dedication and expertise have been recognized with the NorthFace Service Award for 10 consecutive years, highlighting our consistent success in exceeding client expectations. Joining our team means joining a dynamic and globally recognized organization that values excellence and continuous growth.Your Role

Define and drive the services strategy relating to the region.

Business management - increase bookings and revenue, reduce costs, improve margins, and eliminate waste.

Team Development (hiring, development, utilization) – Attract and nurture top talent and; develop a team of best in class technical delivery Consultants, Architects, Residents, and Technical Account Managers.

Quality management - govern quality and ensure delivery in a manner that is consistent with Nutanix Professional Services best practices.

Partner management – provide support, guidance, and oversight to partners who deliver on behalf of Nutanix and help ensure their success.

Escalation management – addressing and managing complex customer issues and providing recommendations that are aligned with account strategy.

Process & Change Management - Define, monitor, and improve processes and functions. Ensure alignment with the organization's goals and standards

Drive high levels of customer satisfaction.

Build strong relationships with regional VP’s of sales and SE Directors. Be someone they regularly rely on to open up new opportunities, solve problems and deliver customer delight, which ultimately leads to product sales growth.

Participate in the pre-sales process with account teams, consulting architects, and customers to understand business and technical requirements in order to effectively scope and deliver effective solutions. Develop and approve project SOWs (scope, level of effort estimates, and schedules) prior to presentation to the Nutanix Account team and customers.

Develop and maintain a solid technical understanding of all Nutanix services offerings, product lines, and corporate messaging.

Demonstrate steadfast and sound decision-making abilities to resolve problems.

Establish a repeatable cadence in partnering with Nutanix Product Marketing, Product Management, and Engineering to feed back field input to the product development lifecycle.

What You Will Bring

10+ years of relevant IT industry experience (compute, networking, storage).

5+ years of commercially focused, US Public Sector experience (DoD, Civilian, DOJ, Intel, State/Local)

Be willing to undergo the US security clearance process at the TS level

5+ years’ direct people management experience leading a team of 10+ in a professional service team “delivery” environment, preferably with a software company, consulting organization or “Big 4” firm.

Experience with financial forecasts and reporting on a Pro Services business (upside, strong, commit…)

2+ years experience creating, interpreting, modifying Statements of Work (SOW)

Excellent communication and interpersonal skills.

Consistently delivers on deadlines and takes proactive responsibility for tasks assigned; anticipates the need.

Possess a positive attitude with high levels of self-awareness, professionalism, ownership. Willing to admit mistakes openly and take ownership of corrections.

Ability to identify, attract and retain top talent.

Proven track record planning and managing large, customer-facing programs of work and/or IT transformations.

Experience solutions selling with a overwhelming belief that solutions increase customer success and drive product adoption.

Strong skills in strategic planning, critical thinking, and financial analysis.

Strong stakeholder management along with the ability to build one’s own “brand”.

Strong organizational and project management skills with an ability to manage competing client demands.

Experience with modern software development methodologies with an emphasis on software-defined datacenter, infrastructure as code, complex distributed systems, and cloud-based computing.

Deep understanding of infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), Software-as-a-service, and hybrid cloud computing environments.

Experience in a fast-paced, startup (or startup-like) environment and experience building teams are a big plus.

Proven ability to interact and communicate with CxO-level personnel and navigate customer organizations to ensure successful project delivery and acceptance.

Familiarity with project management, systems management concepts, processes, standards (preferably ITIL) including capacity/performance, storage and network management.

About the TeamThe pay range for this position at commencement of employment is expected to be between USD 131,120 and USD 262,680 per year.However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].