DescriptionOversee the vision & direction for the Underwriting and Portfolio Management Platforms. This includes the overall Salesforce.com strategy as well as leadership of related projects and initiatives. The individual will also provide input on other strategic Initiatives in Commercial and with partners. The candidate will also be responsible for partnering with other Saleforce.com groups in the Bank. This role will consult with key partner leaders to ensure that initiatives are aligned with corporate goals and objectives. An important aspect of this role is to develop and drive the Salesforce roadmap to ensure the system functionality and value continues to grow. This role is the Product Owner for the Salesforce Org associated to Underwriting and PM, and will be responsible for PO related activities, working in an agile manner in the Bank’s Modern Operating Model environment and aligned with the tech pods supporting Salesforce.com. Overall Responsibilities:
Works with business line leaders to develop supporting strategy, goals, and objectives.
Develops strategic and project roadmaps to ensure alignment of new initiatives to corporate strategy.
Develops and refines KPIs for current and new initiatives that are aligned with corporate goals and objectives.
Organizes teams and workstreams related to Salesforce.com initiatives
Coordinates with project managers, scrum masters, stakeholders other key players to meet goals and objectives
Creates executive summaries, updates, reporting to keep leadership and field informed
Ensures that all stakeholders are apprised and have visibility to potential risks and decisions are documented
Establish desired outcomes, timelines and other KPIs and report against the above
Qualifications
Bachelor’s degree in business/finance related major Required
Experience in project coordination and business analysis
Experience in SQL or other Data Query Languages
Relevant business experience; operations support and reporting
Experience in reviewing complex data sets and developing business analysis support models/reporting
Skills & Competencies
A high level of intellectual curiosity and comfort with ambiguity
Strong analytical skills, ability to solve problems quickly, identify patterns and assess opportunities
Ability to manage multiple work streams and competing priorities.
Well-developed communication and presentation skills.
Experience collaborating with cross functional resources and stakeholders, influencing decisions, and managing work to achieve transformation objectives
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.03/31/2025