Lead - Solution Engineering (CX)

At Freshworks, we pride ourselves on providing industry-leading, AI-first Customer Experience software. Our customers deliver greater levels of customer engagements through an intuitive and powerful omni-channel customer support platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!We’re always on the lookout for smart, passionate individuals who are driven to create exceptional products, design seamless experiences, build scalable platforms, and delight customers. We’re seeking Solution Engineers to join our CX business unit in North America, focusing on our Enterprise and Strategic segments. If you have strong analytical skills, a methodical approach to problem-solving, and the ability to communicate effectively with diverse audiences, we want to hear from you! We’re looking for someone who takes ownership, thrives in a fast-paced, high-growth environment, and values collaboration between sales and solution engineering. If this sounds like you, let’s chat!Responsibilities: Collaborating with Enterprise and Strategic customers to identify and address their most pressing business challenges related to our Customer Support product offerings.Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.Gathering requirements effectively to clearly define customer problems.Creating and delivering engaging demonstrations and Proof of Concepts for Freshworks products.Guiding sellers and the RFP team in executing and responding to RFPs.Articulating the value of Freshworks solutions to a variety of audiences.Embracing lifelong learning and continuously developing your skills.Evangelizing the refreshing user experience offered by the Freshworks platform.