Guest Services Manager

It is the primary responsibility of the Guet Services Manager to assist to oversee all aspects of the Front Office Staff, in order to ensure quality guest satisfaction and operational efficiency.Approach all encounters with guests and employees in a friendly, service-oriented manner.Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.Assure Fairmont Gold procedures are maintained to standards.Assist GSA with check in and checkouts, confirming all SOP’s are followed properly.Supervise front desk agent duties.Oversee supervisors complaint and request log.Confirm tracking of employee behavior.Monitor PBX, Front Office, Bell staff, and Concierge to ensure highest quality of guest relations.