Front Desk Agent

You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.What is in it for you:Competitive salary and flexible benefit plansGenerous PTO allowancesEmployee rates at Accor properties in NCA regionLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHWhat You Will Be Doing:Greet guests upon arrival with a warm and sincere welcomePerform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standardsIssue keys while ensuring utmost safety and confidentialityMaintain and protect guest privacy and discretionSettle guest accounts  while ensuring all services standards are followedMaintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policiesAssist guests and answer inquiries regarding hotel facilities in an informative and helpful wayDrive revenue through room upsells and cross-promotion of other hotel outletsBuilds strong rapport with support departmentsCreate reservations for guests who are at the desk or who call in after hoursConsistently offers professional, engaging and friendly serviceResolve guest issues and inquires, and escalate to Supervisor or Manager when appropriateOther duties as assigned