Field Service EngineerJob ID #: 1675Company: EvidentPosting Date: May 15, 2024Working Location: MASSACHUSETTS, WALTHAM; Massachusetts, BostonAre you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling, every day.Let’s inspire healthier lives, together.Job DescriptionThe Field Service Engineer services and repairs Evident Microscope Imaging systems (including laser-based systems) across the Americas in support of Evident customers and Sales. This position is customer-facing services including installation, maintenance, diagnose, repair, and on-site visits. This position is a great opportunity for recent college graduates with instrument operation exposure and knowledge of physics principles.Job Duties
Provide onsite instrument installation maintenance and repair within an assigned geographical area or as required.
With minimal supervision conduct system diagnoses and repairs perform maintenance/calibration and detailed cleaning of products and accessories and installs software and upgrades as required.
Prepare technical reports and Service Repair information necessary while in the field.
Re-pack components for safe return to customer.
Submit reports in a timely and accurate manner such as Field Service Reports, Expense Reports, Quality Control Reports, Installation and Countermeasure forms in accordance with the Supervisor or corporate headquarter requirements.
Assist Field Service Engineers and Sales Representatives with product installations trade shows and other events as required.
Conduct effective customer and internal communication.
Ensure timely professional and effective response to customer service needs to maintain a high level of customer satisfaction.
Perform other related duties as assigned.
Job RequirementsEducation:
B.S. degree in Physics Engineering Chemistry or other Life Science or Physical Science specialty.
Experience:
Experience in technical after sale service environment/organization including field service and direct customer communications preferred.
Has used complex analytical or measuring instrument(s) in a real- world situation or in a college lab setting.
Hands-on experience with an opto-mechanical or electronic system preferred.
Microscopy experience is desirable but not required.
Skills:
Excellent verbal and written communication skills and willing to work in service with a goal of customer satisfaction.
Excellent computer skills and capable of doing software and driver installation.
Knowledge of at least three of following: mechanical drawing parts, diagram basic geo-optics, spectroscopy, microscopy, electronics, and programming.
We realize work isn’t just a job to you.It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.EVIDENT is passionate about the solutions it creates for the life sciences and industrial equipment industries. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world. Today, EVIDENT’s solutions range from industrial microscopes and videoscopes to nondestructive testing technology and x-ray analyzers. These products are widely used for quality control, inspection, and measurement applications. Serving customers in fields such as manufacturing, maintenance, and environment and natural resources, EVIDENT’s technology contributes to the quality of products and adds to the safety of industrial infrastructure and facilities. For more information, Click Here (http://www.olympus-ims.com) .It is the policy of EVIDENT to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.Posting Notes: United States (US) Massachusetts (US-MA) Boston