Event Operations Manager - Life Sciences

This role is based in our 20 School St, Boston, MA 02108, USA office.An exciting opportunity has arisen for an experienced Operations Manager to join the operations team within the Life Sciences division at Informa ConnectThe role will report directly to the Director of Operations in Life Sciences. Joining a growing team, you will support and manage the delivery of up to 8 events within the Life Sciences portfolio. You will also support the Director of Operations on strategic projects such as venue and supplier procurement and team processes. The environment is busy and challenging and you have to be able to work on multiple events ensuring consistency in delivery.The Operations Manager will manage their own events with clear and concise communication on the delivery of the events to all stakeholders across each department.The position is best-suited to a creative, self-motivated and confident individual who is ready to step-up to the challenge, happy to work individually and as part of a team, and who is willing to fully immerse themselves in the Life Sciences events community.Informa Connect, has a clear vision and focus, delivering premium, leader events globally serving the audience needs whilst exceeding their expectations.The job is based in Boston with travel across the USA and Internationally as needed. Position will be expected to be in person in the Boston office in downtown crossing 2-3 times per week.  KEY RESPONSIBILITIESCreate (10%)Create and manage the project plans for your assigned events, with clarity of expectations and deadlines for all stakeholders within the Portfolio.Responsible for timely, accurate budgeting and forecasting of event costs within the portfolio whilst leveraging procurement partnerships delivering cost savings which may be reinvested.Detailed structure to the full event planning process, with clear project timelines and milestones and management responsibility for the delivery and success of the events.Lead and shape the look and feel of the event with the Operations Director standardising the operations delivery model to enable creative and innovative solutions in delivery and identify commercial opportunities.Design (20%)Work closely with the Product, Sales & Marketing managers to design the customer journey and exhibition spaces across the events portfolio.Work with centrally procured suppliers, to significantly improve the experience for our commercial clients and attendees at the events, providing a new inventory of products and services that will set Life Sciences apart from its competitors.Experience in delivering conferences and exhibitions with strong customer and supplier management is essential. Design innovative space and features for the large conferences.  Work with creative design partners to standardise and deliver exceptional stage sets and signage that will set the standard.Enhance the customer’s perception of the event portfolio and delivery, differentiating us from our competitors.Deliver (60%)Lead, manage, deliver and own your events from conception to onsite delivery including working with Procurement to identify suppliers and services as required.  To include fully managing the Venue, AV, Registration, decorating contractors and all other suppliers for the event, always negotiating on cost.Be the operational contact for all Sponsors and Exhibitors including putting together detailed online exhibition manuals and updating exhibition floorplans as well as building virtual booths on online event platformsAttend event planning meetings, presenting clear and concise updates on the event milestones, identifying and addressing any impacts to the event and proposed resolutions.Strong relationships with Sales to provide clear guidance on the commercial opportunities at the events.Clear management and ownership of the customer journey, understanding and managing crowd dynamics with thorough walk-throughs to map out the customer journey, signage, branding and identify social networking.Accountable for all Health and Safety pre and onsite for the events in line with Informa policiesHelp to embed sustainability into every event in line with Informa’s FasterForward approachOrganize debriefs post event, to continuously improve the events, and cascade to the operations teams setting future expectations. Celebrate the successes and develop resolutions for challenges experienced.OTHER (10%)Performs other duties as neededAttend training as suggested by ManagerOpportunity to line manage and train a junior Operations co-ordinator where necessary