The Application Analyst III position will be housed under a subsidiary
organization of C3, Community Technology Cooperative, LLC (CTC) to
implement, maintain, support, and maximize the use of clinical,
financial, and administrative portions of the software applications
utilized by CTC in conducting daily operations under the direction of
the Manager of Population Health & Reporting. Responsibilities:
Maintaining current applications, implementing new applications
Assisting in the assessment of workflow processes and assisting in
process re-engineering to achieve efficiencies in departmental
operations Assisting users in developing reports and analyses,
troubleshooting, and resolution of application issues Working with the
IT Education staff to assist in training users and in the development of
documentation Maintaining a level of knowledge about IT operations and
network issues and maintaining current industry knowledge Ability to
maintain current system applications Facilitate end users ability to
understand and maximize the use of the software to perform daily
operations Evaluate user knowledge and work with IT education staff to
develop specialized training when necessary; educate users in system
optimization Acts as liaison between users and the software vendor(s)
Guides the modification of system applications in instances where
current applications impede performance or where changes will enhance
performance Ensure system application updates are working properly
before updates are loaded into the live system by coordinating testing
and update dates with users and vendors Integrate new application(s) in
the existing HIS according to the implementation schedule Respond to
user questions with timely answers and/or referral to appropriate
department/person Assist users with technical problems by alerting HIS
Operations staff to the need for repair or investigation Coordinate with
Database Analysts to provide expertise in the development of reports and
analyses Work with other IT staff to ensure interfaces between
applications and systems are functioning properly Maintain and
periodically review dictionaries, assist in entering and maintaining
user codes, maintain the security of applications, and ensure
consistency between various dictionaries Investigate on timely basis
discrepancies in statistics which could indicate a problem with the
accuracy of data Work with application managers, staff from affected
areas, and representatives from other impacted areas, to analyze
computer system functions and compare data and existing systems both
functionally and procedurally Implement new clinical, financial, and
administrative software, including add-on features, and/or new routines
in existing applications Participates with other IT staff and other
clinical, financial, and administrative areas in the planning and
implementation stages of the application, including the development of
dictionaries Work with Department Managers and IT Education staff to
ensure training programs for use of applications are developed and
conducted for all levels of users and participate in such programs when
needed Develop system documentation to supplement vendor manuals and
which defines processes, procedures, and policies regarding utilization
of various functions Assist departments with the development of downtime
procedures Qualifications: Bachelors degree in a healthcare-related
field, Information Systems or Business Management Minimum of three
years' experience as a certified Epic analyst Minimum experience of
having participated in at least one Epic implementation Subject Matter
Expert in a designated area of Epic software