Customer Service Trainer

Job DescriptionSharpcontra is seeking a dynamic and experienced Customer Service Trainer to lead the development and delivery of training programs for our customer service team. The ideal candidate will play a crucial role in equipping staff with the tools, knowledge, and confidence to provide exceptional customer experiences across all touchpoints.ResponsibilitiesDesign, develop, and deliver comprehensive training programs for new hires and existing team members.Evaluate training effectiveness through feedback, assessments, and performance metrics.Collaborate with department managers to identify training needs and performance improvement areas.Update training materials regularly to reflect product changes, service updates, and industry best practices.Provide coaching and support to customer service representatives to ensure quality standards are met.Maintain detailed records of training sessions, participant progress, and evaluation results.Stay informed on customer service trends, technologies, and methodologies to continuously enhance the training process.