Customer Service Agent

Are you passionate about delivering exceptional customer service? Join our dynamic team in Boston as a Customer Service Agent and become the face of our company! We're seeking an enthusiastic and detail-oriented individual to provide top-notch support to our valued customers. Hourly rate $21.75Greet and assist customers with a friendly and professional demeanorHandle customer inquiries, concerns, and complaints efficiently and empatheticallyProcess transactions accurately and provide clear explanations of products, services, and policiesMaintain up-to-date knowledge of company offerings and promotionsCollaborate with team members to ensure smooth customer service operationsIdentify and escalate complex issues to appropriate departments when necessaryMaintain accurate customer records and document all interactions in the company's systemAdapt to changing customer needs and company priorities with flexibilityContribute to a positive work environment by maintaining a professional attitudeActively listen to customers to understand their needs and provide tailored solutionsMultitask effectively in a fast-paced environment while maintaining attention to detail