Client Specialist

The Client Specialist is responsible for supporting and growing business with a defined set of Nexthink’s existing accounts.  Lead and co-ordinate the activities of pre-sales, professional services, service delivery managers, customer success, marketing and working with functional leaders to ensure the right skills and resources are aligned to achieve success. Drives renewals, expansion and upsell sales motion. Has responsibility for the overall account strategy and management including the creation and execution of a business-outcome based strategic account plan. Maintains high touch and trusted advisor status with the customer establishing trust. Oversees and implements business case & value selling strategies which align the customer’s needs. Manages tactical business while investing in larger, longer term strategic opportunities. Conduct negotiations with mutual best interest via contract management and pricing strategy. Develop and attain accurate quarterly and annual revenue forecasts for every account. Embodies our core values in all that you do: We are one team, We are positive, We keep growing and We get things done!