Up To $500 Bonus
Customer Service Representative (CSR) - Plumbing, Heating, and HVAC Company
Bartlett and Steadman is a leading provider of plumbing, heating, and HVAC solutions committed to delivering exceptional service and expertise to our valued customers. With a reputation for excellence, we are expanding our team and seeking experienced Customer Service Representatives (CSRs) to join our dynamic and growing company.
Position Overview:
As a Customer Service Representative at Bartlett and Steadman, you will play a crucial role in ensuring our customers receive top-notch service while managing their inquiries, concerns, and service requests. We are actively seeking skilled and experienced CSRs to elevate our customer service standards. If you are a dedicated professional with a proven track record in customer service and want to take your career to the next level, this is an excellent opportunity for you.
Experience with Service Titan is a plus
Responsibilities:
Handle incoming customer inquiries and service requests with professionalism and efficiency.
Coordinate with field technicians to schedule appointments, installations, and repairs.
Provide accurate information about our plumbing, heating, and HVAC services to customers.
Resolve customer issues and concerns in a timely and effective manner.
Maintain detailed and accurate customer records in our system.
Collaborate with other team members to optimize workflow and enhance customer satisfaction.
Strive to meet and exceed customer service targets and key performance indicators.
Qualifications:
Proven experience as a Customer Service Representative, preferably in the plumbing, heating, or HVAC industry.
Strong communication and interpersonal skills.
Excellent problem-solving abilities and a customer-centric mindset.
Familiarity with scheduling and dispatching systems is a plus.
Ability to work in a fast-paced environment and adapt to changing priorities.
High attention to detail and organizational skills.
Benefits:
Competitive starting salary, commensurate with experience.
Comprehensive health, dental, and vision insurance plans.
Retirement savings plan with employer contribution.
Generous paid time off and holiday pay.
Professional development opportunities and ongoing training.
Sign-On Bonus:
We recognize and value the experience our new CSRs bring to our team. To show our appreciation, we are offering a competitive sign-on bonus as part of your compensation package.
How to Apply:
If you are a seasoned Customer Service Representative looking for a rewarding career with better pay, benefits, and a positive work environment, we invite you to apply.
Bartlett and Steadman is an equal opportunity employer and encourages candidates from all backgrounds to apply.
Join us in providing exceptional service and building a rewarding career in the plumbing, heating, and HVAC industry!
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Handle customer complaints or issues with empathy and problem-solving skills
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
Experience:
- Previous experience in customer service or a related field is preferred
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong multitasking abilities to handle multiple inquiries simultaneously
- Experience with outbound calling or sales is a plus
This position offers competitive pay and benefits. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Apply now to join our team of dedicated Customer Service Representatives.
Job Type: Full-time
Salary: $23.00 - $28.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
2 years-3 years
Shift:
8 hour Day shift
Monday to Friday
In-person