Overview:
Reliable Fence, Woburn, is seeking a highly organized and customer-focused individual to join our team as a Customer Service and Warranty Repair Coordinator. This role is crucial in managing phone inquiries, warranty repairs, Dig Safe coordination, and scheduling support. The ideal candidate will thrive in a fast-paced environment, possess exceptional communication skills, and exhibit strong attention to detail.
Responsibilities:
Handle incoming phone calls and inquiries from customers regarding warranty repairs and service requests.
Coordinate Dig Safe processes and ensure compliance with safety regulations.
Schedule appointments and dispatch service technicians efficiently.
Maintain detailed records of customer interactions and service appointments.
Communicate effectively with customers to de-escalate issues and provide solutions.
Collaborate with internal teams to prioritize tasks and ensure timely resolution of customer concerns.
Learn and adhere to terms and conditions outlined in customer contracts.
Assist with logistics planning, including route scheduling for service technicians.
Follow up with service crews and customers to ensure satisfaction and completion of service requests.
Manage communication with accounts receivable regarding invoice release timelines.
Qualifications:
Proven experience in a customer service role, preferably in a technical or construction-related industry.
Excellent organizational skills with a strong attention to detail.
Ability to work effectively in a fast-paced and demanding environment.
Strong communication skills, both verbal and written.
Proficiency in handling outbound phone calls and resolving customer issues.
Knowledge of construction materials and processes is a plus.
Ability to prioritize tasks and manage time efficiently.
Problem-solving skills and a proactive approach to addressing challenges.
Positive attitude with a willingness to learn quickly and adapt to new responsibilities.
Capability to multitask and work independently while supporting team goals.
Flexibility to work weekends as needed.
Why Join Us:
Opportunity to work with a dynamic team in a growing industry.
Competitive compensation and benefits package.
Supportive work environment that values teamwork and innovation.
How to Apply:
Interested candidates should submit a resume and cover letter outlining their qualifications and relevant experience.
We appreciate your interest in joining our team and look forward to reviewing your
application.
Reliable Fence is an equal opportunity employer. We celebrate diversity and are committed to providing an inclusive environment for all employees.