Vacancy caducado!
- On-site Required from Day 1 - Not a Remote position
- + Install Software Package on Laptop (Windows 10 and Apple) based on user profile
- + Coordinate with Customer and Atos designates to determine work
- + Test basic SW functionality to ensure SW is working (as per acceptance criteria)
- + Follow up with user to ensure successful SW install
- + Handle incidents related to SW installation
- + Develop SW Installation procedure by user profile
- + Location: Onsite at Andover with potential to travel to Boston as needed
- + Participate in status and progress meetings
- + Track status and progress on SW Installations. Generate periodic (weekly, monthly) reports on volumes
- + Proficient in software administration, software packaging and deployment
- + Responsible for creating and testing Windows software installation packages, their maintenance, customer support and developing automated testing methods, reducing the need for manual task
- + Hands on development, standardization, execution and management of all 3 rd party software deployments to managed devices in production from end to end
- + Including testing, validation, deployment schedule, communications, change record creation, deployment, stats for each deployment and troubleshooting failures to drive towards 100% success rate
- + Design and maintain reporting dashboard to track software deployments
- + Provides guidance/training to more junior staff including cross training of resource across the team
- + Generate and maintain operational and other procedural documentation
- + Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment
- + Monitor and maintain ServiceNow ticket queue
- + 5 years' experience with software package installation and software deployments
- + Strong troubleshooting skills
- + Strong written and verbal communications are essential
- + Proven ability to offer high level support in an enterprise environment
- + Experience with Microsoft Intune software administration and SCCM would be a plus.
- - MS Office
- - Critical thinking and problem solving skills
- - Planning and organizing
- - Decision-making
- - Strong communication skills
- - Team work
- - Adaptability
- - Stress tolerance
- - Flexibility
Vacancy caducado!