Vacancy caducado!
Job Title: Desk side EngineerLocation: Andover, MADuration : 6+ MonthsPosition Type: Fulltime / ContractJob DescriptionThis position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to 's operating environment.Responsibilities for this position may include but are not limited to:
- Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and L3 application teams.
- Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.
- Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
- Understand and follow direction provided by the Application and System Services team leads and managers.
- Document recurring issues in the Knowledge Base
- Document in detail case status and tasks / work completed with end users in the ITSM system
- Follow the critical incident process
- Bachelor's degree in IT or Computer Science preferred
- Technologies- Candidate must have 5 years combined experience and be proficient in supporting the following technologies:
- Mobile Device Management and Mobile Web Apps, iOS, etc.
- Active Directory Administration and Infrastructure Design
- Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
- Microsoft Office Suite (2010/2016) advanced troubleshooting.
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
- General knowledge/troubleshooting for Macs
- General knowledge/troubleshooting for Networking
- General knowledge of Microsoft Intune
- Printers
- Skype Video Conferencing system support
- Office 365
- Understand and troubleshoot Azure MFA
- Desktop imaging
- Strong customer service skills
Vacancy caducado!